Refund Policy

This policy is about Settlr's own subscription fees — the monthly or yearly amount you pay for a Starter, Pro, or Agency plan. It does not cover payments your clients make to you through Settlr. Settlr is not a party to those payments; it processes them and takes its transaction fee, but the underlying transaction is between you and your client, and any dispute about that payment (a client wanting their money back from you, for example) is between you and them, using whatever means Paystack, your bank, or your own business practices make available.

Subscription fees are not refundable once charged. You can cancel at any time from your settings to stop future billing; you keep your plan's features until the end of the period you already paid for, then your account reverts to the Free plan. Nothing you have already paid for is lost — you simply stop being charged again.

If you are charged twice for the same billing period, or charged after you believe you cancelled, contact [SUPPORT_EMAIL] with your account email and the date of the charge. Settlr will investigate and refund a confirmed duplicate or erroneous charge.

The percentage Settlr takes from a payment your client makes to you through Settlr's checkout is not refundable to you if your client later disputes the payment, requests their money back, or the underlying job falls through — Settlr's fee is for having processed and delivered that payment to you at the time it was made, not a guarantee of the underlying business outcome. If Paystack reverses a transaction (a chargeback or a confirmed refund from your bank), Settlr's records reflect the reversal, but this is handled through Paystack's own dispute process, not Settlr's.

Email [SUPPORT_EMAIL] with your account email and the reason for the request. We aim to respond within 3 business days.

[SUPPORT_EMAIL]